Refunds & Cancellation
Effective date: 2 October 2026 · Version 2026.2
This page explains, in plain English, how to cancel and when you get money back. It summarises clause 9 of our Terms of Service, which is the legal text; nothing here reduces your legal rights as a consumer.
How to cancel Premium
Click "Cancel contracts here" at the top of this page (no login needed), or go to Settings → Membership, or email support@plantripr.com. We email you a confirmation straight away with the date and time we received it. You keep Premium until the end of the month or year you've paid for, then your account moves to the free plan. Your trips and purchased credits stay in your account.
Refunds on Premium
- Within 14 days of subscribing (or switching between monthly and annual billing): a full refund if you haven't used Premium since you were charged (no Premium trips generated and no bonus credits spent). If you have used it, we refund the unused days: price paid × (days remaining ÷ days in the period), and Premium ends straight away.
- Annual plans: the same applies for 14 days after each yearly renewal. After your first year you can cancel at any time: the plan ends at the end of the current month of your plan year and we refund the remaining whole months (one twelfth of the annual price for each month).
- Monthly payments after your first 14 days aren't refundable, but you can cancel at any time so you're not charged again.
Refunds on credit packs
Within 14 days of buying a pack: a full refund if you haven't spent any of its credits, or a refund for the credits you haven't used, at that pack's price per credit. Credits you've spent can't be refunded. Purchased credits never expire. Premium bonus credits and creator reward credits are free and have no cash value, so they can't be refunded.
Withdrawing from a purchase (within 14 days)
Use "Withdraw from contract here" at the top of this page (no login needed): enter your name, the email address of your account and which purchase, then click "Confirm withdrawal". You can also email us or use the model form below. We email you straight away to confirm we've received it, check your request, and pay any refund due within 14 days to your original payment method, free of charge, in the currency you paid in.
If something goes wrong
If an AI trip or chat message fails because of a problem on our side, your credits or allowance go straight back automatically. If Plantripr isn't working as described, contact us and we'll fix it or, if we can't, give you a price reduction or refund in line with your consumer rights.
If a payment fails
If a renewal payment fails, Premium is paused until the payment goes through, and Stripe emails you a link to update your card. Stripe retries for about 7 days. If it still doesn't go through, your account moves to the free plan and you owe nothing. Your trips and purchased credits stay safe.
Free trial
The 3-day free trial needs no card and never turns into a paid plan, so there is nothing to cancel or refund: it simply ends.
Closing your account
Email support@plantripr.com to close your account. We refund your unused purchased credits and the unused part of any prepaid annual plan when you close it.
Model cancellation form
(Complete and return this form only if you wish to cancel. You don't have to use it.)
To Plantripr, London, United Kingdom, support@plantripr.com: I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*] / digital content [*]: ______ . Ordered on [*]: ______ . Name of consumer(s): ______ . Address of consumer(s): ______ . Signature of consumer(s) (only if this form is notified on paper): ______ . Date: ______ .
[*] Delete as appropriate.
Contact
Plantripr, London, United Kingdom · support@plantripr.com